PROFESSIONALS

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The main regulatory bodies or ombudsmen have been highlighted in red.
ACCOUNTING STANDARDS BOARD
Holborn Hall
100 Gray's Inn Road
London WC1X 8AL 
Tel: +44 (0)20 7404 8818 
+44 (0)20 7611 9700 
Fax: +44 (0)20 7404 4497 
Email: m.butcher@asb.org.uk
Website: http://www.asb.org.uk       
The role of the Accounting Standards Board (ASB)
is to issue accounting standards. It is recognised 
for that purpose under the Companies Act 1985. It 
took over the task of setting accounting standards 
from the Accounting Standards Committee (ASC) 
in 1990. 
ANIMAL HEALTH INFORMATION SPECIALISTS
AHIS
Animal Health Trust
Lanwades Park
Kentford
Newmarket CB8 7UU
Tel: +44 (0) 1638 751000
Fax: +44 (0) 1638 750410
Email: sandra.tatum@aht.org.uk
Website: http://www.ahis.org  

The Animal Health Information Specialists (UK &
Ireland) is a group of library and information 
professionals working in the area of animal health.
Through the semi-annual newsletter, organising
meetings, including an annual conference, and 
email discussion list, the aim is to promote
communication and resource sharing. 
ARCHITECTS REGISTRATION BOARD
ARB
8 Weymouth Street
London W1W 5BU
Tel: 020 7580 5861
Fax: 020 7436 5269
Email : info@arb.org.uk
Website: http://www.arb.org.uk       
The Architects Registration Board (ARB) was 
established by statute in 1997 to regulate the 
architects' profession. As an independent body, 
its aim is to protect consumers and safeguard the 
reputation of architects by: 
maintaining an accurate register of all those entitled
to use the term "architect",
maintaining and improving standards for education
and practice taking action if we think somebody 
should not be on the Register,
operating a fair and effective complaints handling 
service.
ARCHTECTURE AND SURVEYING INSTITUTE
ASI
St Mary House 
15 St Mary Street 
Chippenham 
Wiltshire 
UK
Tel: 01249 444 505 
Fax: 01249 443602 
Email: info@asi.org.uk
Website: http://www.asi.org.uk  
The Architecture and Surveying Institute is a result 
of the amalgamation of the Faculty of Architects and
Surveyors and the Construction Surveyors'  Institute. 
The Faculty, founded in 1926, was established to 
enable professionals engaged in the construction 
industry, directly or indirectly, to join together in a 
multi-disciplinary organisation. The construction
Surveyors' institute was formed in 1952 to provide 
for the surveyor in the contracting sector of the industry. 
ASSOCIATION OF ACCOUNTING TECHNICIANS
154 Clerkenwell Road
London EC1R 5AD
England 
Tel: +44 (0) 20 7837 8600
Fax: +44 (0) 20 7410 0906
Email: aatuk@dial.pipex.com
Web site: http://www.aat.co.uk       
Accounting Technicians work in accounting and finance
alongside chartered accountants, in a wide range of 
jobs from accounts clerks to credit control officers to 
financial managers. Accounting Technicians work in all 
sectors of the economy, in industry and commerce, 
accountancy practices and the public and voluntary 
sectors. Some are self-employed, offering their services 
to the general public. 
The AAT is the professional body for Accounting 
Technicians, with more than 100,000 Members and 
Students worldwide.
Formed in 1980, it is sponsored by four of the major 
accountancy bodies in the UK: 
The Chartered Institute of Public Finance and 
Accountancy (CIPFA) 
The Institute of Chartered Accountants in England
and Wales (ICAEW) 
The Chartered Institute of Management Accountants
(CIMA) 
The Institute of Chartered Accountants of Scotland 
(ICAS)               
ASSOCIATION OF BRITISH DISPENSING
OPTICIANS
6 Hurlingham Business Park
Sullivan Road
London SW6 3DU
Tel: 020 7736 0088
Website: http://www.abdo.org.uk 

 

ASSOCIATION OF BUILDING ENGINEERS
Luytens House 
Billing Brook Road 
Weston Favell 
Northampton NN3 8NW 
Tel: +44 (0) 1604 404121 
Fax: +44 (0) 1604 784220 
Email: building.engineers@abe.org.uk
Website: http://www.abe.org.uk       
The Association of Building Engineers has members
operating in all aspects of Building Regulation and 
Control. Involvement may range from membership of 
the design team through to control carried out by 
Local Authorities and Approved Inspectors. The ABE
has examined and supported members working  in 
these areas for many years and is committed to 
providing both academic and professional support 
relating to the delivery of services offered within this 
area.
ASSOCIATION OF CHARTERED CERTIFIED
ACCOUNTANTS
ACCA 
29 Lincoln's Inn Fields 
London WC2A 3EE 
United Kingdom
Tel: +44 141 309 4080
Fax: +44 141 309 4090
Email: membership.enquiries@accaglobal.com
Website: http://www.acca.co.uk      
The Association of Chartered Certified Accountants
(ACCA) is the largest global professional accountancy
body, with 250,000 members and students in 160 
countries. ACCA's headquarters are in London and it 
has staffed offices in 25 countries.
In the UK, ACCA is by far the largest accountancy 
body in terms of student numbers, and the second 
largest in terms of members. It is, however, the only 
body to operate on a global basis. The ACCA syllabus
has been recognised by the United Nations as 
providing the basis for a global accountancy 
qualification. ACCA members enjoy wide professional
mobility. 
ASSOCIATION OF CONSULTING ENGINEERS
Association of Consulting Engineers
Alliance House
12 Caxton Street
London SW1H 0QL
Tel: 020 7222 6557
Fax: 020 7222 0750
Email: consult@acenet.co.uk
Website: http://www.acenet.co.uk       
The Association of Consulting Engineers (ACE) is the
UK's leading trade association for engineering, technical
and management consultancies. Its main aim is to 
promote and enhance members' business and 
commercial interests. More than 650 firms are members
 of the ACE. This collective strength ensures that the 
voice of the ACE's members is heard by Government, 
clients and all members of the supply chain in the UK, 
Europe and internationally.
ASSOCIATION OF INDEPENDENT SPECIALIST
MEDICAL ACCOUNTANTS
AISMA
48 St Leonard's Road
Bexhill on Sea
TN40 1JB 
Tel: 01424 730345
Fax: 01424 730330
Email : aisma@honeybarrett.co.uk
Website: http://www.aisma.org.uk       
Formed in 1995 aisma is a network of more than 50 
independent firms of accountants throughout the UK 
who are all specialists in working for medical 
practitioners. A rigorous qualifying procedure ensures
that aisma accountants are amongst the best financial,
taxation, practice management and accounting 
advisers in the UK. Aisma accountants act for over 
1,000 medical practices covering the whole spectrum
of fundholding, dispensing, co-operatives, large group 
practices and partnerships. 
ASSOCIATION OF MASTER UPHOLSTERERS
Francis Vaughn House
102 Commercial Street
Newport
Gwent
NP9 1LU
Tel: 01633 215454
ASSOCIATION OF OPTOMETRISTS
61Southwark Street
London SE1 0HL
Tel: 44 (0) 20 7261 9661
Fax: 44 (0) 20 7261 0228
Email: postbox@assoc-optometrists.org
Website: http://www.assoc-optometrists.org 
AUDIT COMMISSION
Complaints Investigation Officer
Audit Policy and Appointments 
Audit Commission
1 Vincent Square
London SW1P 2PN 
Tel: 020 7828 1212
Fax: 020 7396 1369
Email: complaints@audit-commission.gov.uk
Website: http://www.audit-commission.gov.uk

The public has a right to know that its money is being
properly accounted for and is well protected and wisely
used; in short, that it is getting value for money. 
Approaching £100 billion of public money is spent by
local authorities and the NHS - this amounts to around
15 per cent of the nation's gross domestic product.
The Audit Commission aims to be a driving force in the 
improvement of public services by promoting proper 
stewardship of public finances and by helping local 
authorities and the NHS to deliver economic, efficient
and effective public services.   
BRITISH ASSOCIATION FOR IMMEDIATE
CARE
BASICS Headquarters 
Turret House 
Turret Lane 
Ipswich IP4 1DL
Tel: 0870 1654999 
Fax 0870 1654949 
Email: admin@basics.org.uk
Website: http://www.basics.org.uk       
The British Association for Immediate Care, is a
voluntary organisation whose members provide skilled
medical help at the scene of an accident, medical 
emergency or during transport to hospital. Formed in 
1977, BASICS is a registered charity which acts as 
the national co-ordinating body for both Schemes and 
individuals providing Immediate Care throughout the 
United Kingdom.        

 

BRITISH ASSOCIATION OF HOMEOPATHIC
VETERINARY SURGEONS
BAHVS
The Veterinary Dean 
The Faculty of Homoeopathy 
2 Powis Place 
Great Ormond Street 
London  WC1N 3HT 
England 
Email: enquiries@bahvs.com
Website: http://www.bahvs.com       
The Association was formed in 1981 to advance the
understanding, knowledge and practice of veterinary 
homoeopathy. It aims to stimulate professional
awareness of homoeopathy and to encourage and 
provide for the training of veterinary surgeons in the 
practice of homoeopathy. 
BRITISH DECORATORS ASSOCIATION
32 Coton Road
Nuneaton
Warwickshire CV11 5TW 
Tel: 01203 353776

Under the terms of their Code of Practice, the quality
and standard of work undertaken by member firms is 
guaranteed and the customer is assured by the 
Association of getting a fair job at a fair price. If you do 
have a complaint against a member they have a dispute
service and can offer legal advice and information. 

 

BRITISH DENTAL HEALTH FOUNDATION

Eastlands Court
St Peter's Road
Rugby 
Warwickshire CV21 3QP
UK 
Tel:  (44) 01788 546365
Fax: (44) 01788 541982
Email: feedback@dentalhealth.org.uk
Website: http://www.dentalhealth.org.uk       
The BDHF is a charity dedicated to raising public 
awareness of dental and oral health and promoting 
good dental health practices. 
BRITISH DOG BREEDERS COUNCIL
BDBC
7 Helmsley Drive 
Eastwood 
Nottingham NG16 3RS
Email: sue_bdbc@lineone.net
Website: http://www.britishdogbreeders.co.uk       
The BDBC was born after a get together of like-
minded breeders in February 1997. One of their 
concerns was the then proposed Breeding and 
Sale of Dogs Bill drafted by the RSPCA, and its 
possible implications. Another was the rise and 
continued existence of the so-called "puppy farms", 
and low standards of dog breeding.  
BRITISH MEDICAL ASSOCIATION
British Medical Association
BMA House
Tavistock Square
London WC1H 9JP
Tel: 0171 387 4499
Fax: 0171 383 6400
Email: smanley@bma.org.uk
Website: http://www.bma.org.uk       
The BMA is both the doctors' professional 
organisation and an independent trade union 
protecting the professional and personal interests
of its members. It is the voice of the profession
- in constant touch with Ministers, government 
departments, Members of Parliament and other 
influential bodies - conveying to them the 
profession's views on health policy. Over 80% of 
doctors already belong to the British Medical Association 
and enjoy the many benefits of membership.        
BRITISH RESEARCH ESTABLISHMENT
BRE
Garsdon
Watford WD2 7JR
UK
Tel: +44 (0) 1923 664000
Fax: +44 (0) 1923 664010
Email: enquiries@bre.co.uk
Website: http://www.bre.co.uk       
BRE is the UK's leading centre for construction and 
fire expertise, providing consultancy and information
services to customers world-wide.

 

BRITISH SOCIETY FOR IMMUNOLOGY
Triangle House 
Broomhill Road
London SW18 4HX
Tel: 020 8875 2440
Fax : 020 8875 2424
UK +44
Email: doreen@immunology.org
Website: http://www.immunology.org       
The British Society for Immunology advances the 
science of Immunology through the publication of its
journals, the organisation of scientific meetings and 
its work with schools and the general public. We 
represent Immunology globally, principally in the 
United Kingdom. We are founder members of IUIS 
(The International Union of Immunological Societies)
and are active members of EFIS (The European 
Federation of Immunological Societies). We are a 
registered charity and company limited by guarantee
with 4,000 members, of whom 3,000 are based in the
United Kingdom and the remainder throughout the 
world.        
BRITISH SOCIETY OF AUDIOLOGY
The Administrative Secretary 
The British Society of Audiology 
80 Brighton Road 
READING 
RG6 1PS 
UK 
Tel: (01189) 660622 Int: +44 1189 660622 
Fax: (01189) 351915 Int: +44 1189 351915 
Email: BSA Office - Mrs Ann Allen
Website: http://www.b-s-a.demon.co.uk       
The British Society of Audiology aims to increase
knowledge of hearing and balance and to enhance 
audiological practice by dissemination and education.
It was founded in 1966, has grown steadily since then
and is by far the largest audiology society in Europe. 
It is multi-disciplinary and has members from all areas
of audiology in the UK and throughout the world. 
The Society is a founder member of the Federation of 
Acoustical Societies of Europe (FASE) and more 
recently provided the stimulus for the European
Federation of Audiological Societies (EFAS).    

 

CATS
Cats Protection
17 Kings Road
Horsham
West Sussex
RH13 5PN
United Kingdom 
Tel: +44 (0)1403 221900 
Helpline: 44 (0)1403 221919 
Fax: +44 (0)1403 218414 
Email: inf@inform-mktg.co.uk
Website: http://www.cats.org.uk       
We are the oldest and largest cat charity in the UK.
We are primarily a rescue organisation. We have 13 
purpose built Shelters and over 240 voluntary Branches
throughout the UK who between them rescue and 
rehome some 75,000 cats a year - that's one every 7 
minutes. We also encourage the neutering of all cats 
not required for breeding and provide an information 
service to the public. 
CHARTERED INSTITUTE OF ARBITRATORS
24 Angel Gate
City Road
London EC1V 2RS
Tel: 020 7837 4483 

 

CHARTERED INSTITUTE IN THE UK FOR
LANDSCAPE ARCHITECTS
The Landscape Institute
6-8 Barnard Mews
London SW11 1QU
Tel: 020 7350 5200
Fax: 020 7350 5201
Email: mail@l-i.org.uk
Website: http://www.l-i.org.uk
The Landscape Institute is the Chartered Institute in
the UK for Landscape Architects, incorporating 
designers, managers and scientists, concerned with
enhancing and conserving the environment. The 
Institute makes sure its members give the best 
possible service in the planning, design and 
management of open spaces, whether in rural or 
urban locations.        
CHARTERED INSTITUTE OF BUILDING
CIOB
Englemere
Kings ride
Ascot
Berkshire SL5 7TB
United Kingdom
Tel:  44 (0) 1344 630700
Fax: 44 (0) 1344 630777
Email: reception@ciob.org.uk 
Website: http://www.ciob.org.uk

The Chartered Institute of Building (CIOB) is the
professional home for today's managers in
construction.  It has almost 40,000 members,
skilled managers and professionals drawn from
the top ranks of the construction industry, with a
common commitment to achieving and 
maintaining the highest possible standards. The
CIOB is an educational charity, governed by a 
royal charter which provides a multi-disiplinary 
technical and management based qualification.
A corporate member of the Institute will have
achieved this qualification.

 

CHARTERED INSTITUTE OF PUBLIC FINANCE
AND ACCOUNTANCY
The Chartered Institute of Public
Finance and Accountancy
3 Robert Street 
London WC2N 6RL
Tel: 020 7543 5600 
Fax: 020 7543 5700 
Email: List on the website
Website: http://www.cipfa.org.uk       
THERE IS A COMPREHENSIVE INFORMATION 
ON THE WEBSITE       
CIPFA's policy and technical work ensures that 
CIPFA is recognised as the leading independent 
commentator on managing and accounting for public
money. It also enhances the service CIPFA provides 
to its members and meets their needs for professional
support through: the development of professional, ie 
technical and ethical, standards, to maintain the 
standing and reputation of CIPFA , the provision of 
technical guidance and support, to help members and
their employing organisations respond to change, 
rigorous policy analysis and input to the public policy-
making process, to seek to shape the environment in 
which CIPFA members work.        
CHARTERED INSTITUTE OF TAXATION
The Chartered Institute of Taxation
12 Upper Belgrave Street
London SW1X 8BB
Tel: 020 7235 9381
Fax: 020 7235 2562 
Email: post@tax.org.uk
Website: http://www.tax.org.uk
As the leading UK body concerned solely with taxation,
the CIOT educates, informs and helps both 
professionals and the public on matters of tax.The aim
of this site is to provide comprehensive, current tax 
information to members, students, tax professionals 
and those seeking advice. Tax is a vast subject, 
affecting everyone in one way or another. 

 

CHARTERED INSTITUTION OF BUILDING SERVICES ENGINEERS
222 Balham High Road
Balham
London
SW12 9BS
Tel :020 8675 5211
Fax :020 8675 5449
Email : enquiries@cibse.org
Website: http://www.cibse.org

With a membership of 15,000, one fifth of which is 
overseas, CIBSE (The Chartered Institution of Building 
Services Engineers) is an international body which 
represents and provides services to the building 
services profession. 
The Institution has two main functions: It confers an 
internationally recognised badge of quality. 
It undertakes a wide range of learned society activities 
ranging from producing information services and 
acknowledged industry good practice publications, 
to running a wide range of events, and to providing 
extensive networking activities through a series of 
regional and special interest groups.
COLLEGE OF OPTOMETRISTS
42 Craven St 
London WC2N 5NG
Tel: +44 (0) 20 7839 6000
Fax: +44 (0) 20 7839 6800 
Email: optometry@college-optometrists.org
Website: http://www.college-optometrists.org

The College of Optometrists is the Professional, 
Scientific and Examining Body for Optometry in the 
UK working for the public benefit. Optometrists are 
health specialists trained to examine the eyes for
eye diseases, general health problems and defects in 
eyesight.The old name for them is "ophthalmic optician". 
They carry out full eye examinations and prescribe and 
dispense corrective lenses.        

 

COMMUNITY LEGAL SERVICE
Just Ask! 
Selborne House 
54-60 Victoria Street 
London SW1A 6QW.
Email: webadmin@justask.org.uk
Website: http://www.justask.org.uk

FOR A COMPREHENSIVE LIST OF REGIONAL 
CONTACTS PLEASE SEE THE WEBSITE.

What is the CommunityLegal Service? Part of its drive 
to increase justice for ordinary people, the Government 
has set up a Community Legal Service (CLS). The idea
was for people to find help easily and feel confident in the 
quality of service they get from legal service providers.  
The CLS aims to ensure that people can get information
and help about their legal rights and understand how to 
enforce them in the right place and the right time.      
   
COUNCIL FOR REGISTERED GAS INSTALLERS
CORGI
1 Elmwood 
Crockford Lane 
Chineham Business Park 
Basingstoke 
Hampshire 
UK
RG8 8WG
Tel:01256 372300
Website: http://www.corgi-gas.com

CORGI (the Council for Registered Gas Installers) is 
the National Watchdog for Gas Safety in the United 
Kingdom. Our mission is to promote and enhance gas 
safety, standards and quality in a professional and 
ethical manner. To achieve this, we maintain an 
up-to-date register of competent and qualified gas 
installation businesses and ensure that gas installers 
and their operatives are aware of their requirement to 
register. We also raise the awareness of the 
importance of gas safety with consumers and 
encourage gas consumers to employ registered gas 
installers.  

 

COURT SERVICE
The Court Service
Southside
105 Victoria Street
London SW1E 6QT 
Website: http://www.courtservice.gov.uk
Tel. Enquiries: 
Customer Service Unit - 44 + (0)20-7210-2266 
Email:
Customer Service Unit - cust.ser.cs@gtnet.gov.uk          
Minicom Numbers
(Helpline numbers for the deaf or hard of hearing)
Customer Service Unit -Tel: 020 7210 2231
Court Service Disability Helpline - 0800 358 3506

THERE IS A COMPREHENSIVE LIST OF NATIONAL 
TELEPHONENUMBERS ON THE WEBSITE.

The Court Service is an executive agency of the 
Lord Chancellor's Department, providing administrative 
support to a number of courts and tribunals in England          
and Wales, including the High Court, the Crown Court 
and the county courts. Our prime aim is to promote 
their impartial and efficient operation. While the outcome 
of cases coming before these courts and tribunals is 
determined by a judge or a judicial officer, much of the 
supporting administrative work is carried out by the 
staff of the Court Service. The Lord Chancellor's 
Department has its own website (click here), which 
covers policy, legislation and the Magistrates' courts.
Your local county court - or sheriff court in Scotland -
will be listed in your local phone book. They can give 
you free leaflets about the procedure and details on 
the fees. 
Court Service Web: 
http://www.open.gov.uk/courts/court/cs_home.htm
(England & Wales)
Scottish Court Service-Tel: 0131 229 9200
Northern Ireland Court Service-Tel: 01232 328594      
CRIMESTOPPERS
Crimestoppers Trust
100 West Hill 
London 
SW15 2UT.
Tel: 0208 877 0337
Fax: 0208 877 3799 
Freephone: 0800 555 111
Website: www.crimestoppers-uk.org
Please do not send information about crime to 
Crimestoppers Trust, ring free on 0800 555 111. 
You will not be asked your name and you may receive 
a cash reward.        
 
CROWN PROSECUTION SERVICE
CPS
National Headquarters
Customer Service Unit
50 Ludgate Hill
London
EC4M 7EX
Tel: 020 7796 8500
Fax: 020 7796 8092
Email: complaints@cps.gov.uk
Email: enquiries@cps.gov.uk        
Website: http://www.cps.gov.uk
A COMPREHENSIVE AND INFORMATIVE SITE WITH 
A LARGE NUMBER OF REGIONAL CONTACT 
ADDRESSES.

The CPS is the Government Department which 
prosecutes people in England and Wales who have 
been charged by the police with a criminal offence. 
We are completely independent of the police although 
we work closely with them at all times. We were 
created by the Prosecution of Offences Act 1985 and 
were fully operational by October 1986. Following the 
publication of the Review of the CPS by Sir Iain 
Glidewell (the "Glidewell Report") in June 1998, in 
April 1999 the CPS moved from 14 to 42 Areas. Each 
Area lines up with the existing Police Force boundaries 
apart from CPS London which covers the forces of the 
City of London Police and the Metropolitan Police. 
Within each Area are one or more Branch offices 
handling local prosecutions and headed by a Branch 
Crown Prosecutor. In 1997-98, the Branches dealt with 
1.4 million cases in the Magistrates' Courts and 128,064
 in the Crown Courts.        
CUSTOMS AND EXCISE
London Central Office
Berkeley House 
304 Regents Park Road 
Finchley 
London N3 2JY
Tel: 020 7865 4400 
Fax: 020 8346 9154 
Website: http://www.hmce.gov.uk

THIS IS AN EXTREMELY COMPREHENSIVE AND 
INFORMATIVE SITE WITH A LARGE NUMBER OF 
LOCAL AND REGIONAL OFFICES THROUGHOUT 
THE COUNTRY 

Customs and Excise is one of the oldest government 
departments and justifiably proud of its heritage. Over 
the centuries the Department has had to be flexible 
enough to adapt to constant change: from the 
constantly changing rates of customs duty to wider 
political and economic changes such as the Common 
Market and more recently the Euro.        

 

CUSTOMS AND EXCISE ADJUDICATORS OFFICE
The Adjudicators Office
Haymarket House
28 Haymarket
London SW1Y 4SP
Tel: 020 7930 2292
Fax: 020 7930 2298
Email: adjudicators@gtnet.gov.uk      
DENTAL PRACTICE BOARD FOR ENGLAND
AND WALES
Compton Place Road
Eastbourne
East Sussex
BN20 8AD
Tel: 01323 417000
Fax: 01323 433517
Email: helpdesk@dpb.nhs.uk
Website: http://www.bdta-dentistry.org.uk

The Dental Practice Board is a statutory body set 
up originally under the National Health Service Act 
1946 and now under the National Health Service Act 
1977 as amended by the Health and Medicines Act 
1988. Our procedure is governed by the Dental 
Practice Board regulations 1992. We are accountable 
to the Secretary of State for Health and the National   
Assembly for Wales. We are a centrally financed 
service. Our accounting officer and budget holder are 
officials of the Department of Health. Our principal 
functions covering England and Wales are: 
a) approval of payment applications;
b) calculating and transferring payments;
c) preventing and detecting fraud and abuse;
d) providing dental health information.

 

DEPARTMENT OF HEALTH
Richmond House
79 Whitehall
London
SW1A 2NL 
Tel: 0207 210 4850 
Minicom :0207 210 5025
Email : dhmail@doh.gsi.gov.uk
Website: http://www.doh.gov.uk

The aim of the Department of Health is to improve the 
health and well-being of people in England. This site 
gives you the latest news and information about the 
Department and our work. It also offers you easy 
access to the wide range of publications, policy and 
guidance we produce. If you want to find out more 
about how the NHS works and about your local NHS 
services, visit www.nhs.uk. For quality health information 
and advice, visit www.nhsdirect.nhs.uk.                
DIGITA
Exmouth
Devon, 
EX8 1HE
United Kingdom 
Tel (UK): 01395 270 273 
Fax (UK): 01395 268 893 
Tel (World): 44 1395 270 273 
Fax (World): 44 1395 268 893 
Email: info@digita.com
Website: http://www.digita.com

Digita, a Web-based and financial services software 
company is the home of creative net thought. Digita 
also creates software for Microsoft, developing features 
for the annual release of Microsoft Money and, in 
partnership with accounting firm KPMG, developed 
TaxSaver, Microsoft's first personal tax solution. Digita 
also works with MSN and provides support for 
TaxSaver Online. 

 

ESTATE AGENTS OMBUDSMAN
Beckett House
4 Bridge Street
Salisbury
Wiltshire
SP1 2LX
Tel: +44 (0) 1722 333306
Fax: +44 (0) 1722 332296
Email: post@oea.co.uk
Website: http://www.oea.co.uk

The Ombudsman provides a free and fair review of 
complaints for actual or potential buyers and sellers 
of residential properties in the UK. Estate Agents 
are under no obligation to join the scheme. Call for 
further advice and to check if your estate agent is 
a member.        
FEDERATION OF OPTHALMIC & DISPENSING
OPTICIANS
113 Eastbourne Mews
London W2 6LQ
Tel: 020 7258 0240
Fax: 020 7724 1175
Website: www.fodo.com
Email: info@fodo.com

FODO aims to ensure that the views of our wide 
ranging membership is taken into account by 
policy makers, government and the regulatory bodies.
Our membership includes individual opticians, most 
of the regional and family companies and substantial 
national groups  

 

FIRE BRIGADES UNION
Bradley House
68 Coombe Road
Kingston Upon Thames
Surrey
England
KT2 7AE
Tel: 020 8541 1765
Fax: 020 8546 5187
Email: office@fbu-ho.org.uk
Website: http://www.fbu-ho.org.uk

The Immediate aims of the Fire Brigades Union are to 
serve its members by winning for them the best 
possible conditions and to serve the community by 
encouraging its members to be skilled at their craft.
The Fire Brigades Union recognises that workers, 
however employed, can only improve their lot by their 
own endeavours and organisation. A richer and fuller 
life can be achieved only by similar means.    
GENERAL DENTAL COUNCIL
37 Wimpole Street
LondonW1G 8DQ
Tel: 020 7887 3800
Fax: 020 7224 329402
Email: information@gdc-uk.org
Website: http://www.gdc-uk.org

The GDC is the regulatory body of the dental 
profession. It protects  he public by means of its 
statutory responsibilities for dental education,
registration, professional conduct and health. It 
supports dentists and dental auxiliaries in the 
practice of dentistry and encourages their continuing 
professional development.  

 

GENERAL MEDICAL COUNCIL
178 Great Portland Street
London W1W 5JE 
Tel: 020 7580 7642 
Fax: 020 7915 3641
Email: General Enquiry Desk gmc@gmc-uk.org
Website: www.gmc-uk.org

THERE IS A COMPREHENSIVE LIST OF CONTACT
EMAIL ADDRESSES AND TELEPHONE NUMBERS
AVAILABLE ON THE WEBSITE.
 
GENERAL OPTICAL COUNCIL
41 Harley Street
London S1N 2DJ        
GLASS AND GLAZING FEDERATION
44-48 Borough High Street
LondonSE1 1XB
Tel: 020 7403 7177

If you chose to employ a company that is a member 
of the Federation it will have been vetted to ensure it 
provides a quality service and it must work to a Code 
of Ethical Practice. If you have a problem with the 
service the Federation provides a free conciliation 
service. Should this not work, the GGF has an 
independent arbitration scheme. 

 

HEALTH & SAFETY EXECUTIVE
For complaints write to:

Timothy Walker
Health and Safety Executive
Rose Court
2 Southwark Bridge
London SE1 9HS
Tel. 08701 545500 (Enquiries)
Fax: 02920 859260 
Email: public.enquiries@hse.gov.uk
Website: http://www.hse.gov.uk

THERE IS A COMPREHENSIVE LIST OF REGIONAL 
OFFICES ON THE WEBSITE.

How other HSE Offices and contacts can help you
To help you find your way around HSE, this is how 
we are organised. Inspectors, medical staff and 
specialists based in HSE offices across the country 
are responsible for contacts with most of the work 
activities we cover. These include: manufacturing 
and heavy industry; construction; quarries and landfill 
sites; fairgrounds; the activities of local authorities 
(such as their offices, or facilities run by them); 
hospitals; schools and universities; agriculture.               
HEATING AND VENTILATING CONTRACTORS
ASSOCIATION
HVCA
Esca House 
34 Palace Court 
London W2 4JG 
Tel: 020 7313 4900 
Fax: 020 7727 9268 
Email: contact@hvca.org.uk
Website: http://www.hvca.org.uk

THERE IS A COMPREHENSIVE LIST OF REGIONAL 
CENTRES THROUGHOUT THE UK ON THE WEBSITE.  

 

HM LAND REGISTRY
Croydon District Land Registry
Sunley House
Bedford Park
Croydon
CR9 3LE
DX No:2699 Croydon (3)
Tel: 020 8781 9103
Fax: 020 8781 9110 
GTN: 3536
Website: http://www.landreg.gov.uk

FOR A COMPREHENSIVE LIST OF REGIONAL 
OFFICES PLEASE LOOK AT THE WEBSITE. 
INDEPENDENT COMMISION FOR POLICE
COMPLAINTS FOR NORTHERN IRELAND

Tel: 01232 244821

The Commission has powers to supervise the 
investigation of serious complaints by members of the 
public against members of the Royal Ulster 
Constabulary; to review disciplinary action on all 
complaints; and to monitor the informal resolution 
procedure. 

 

INLAND REVENUE
Website: http://www.inlandrevenue.gov.uk

THE INLAND REVENUE IS A VAST ORGANISATIONS 
WITH OFFICES THROUGHOUT THE UNITED 
KINGDOM. IT IS IMPOSSIBLE TO PROVIDE 
CONTACT INFORMATION AS IT VARIES . THE 
WEBSITE IS EXTREMELY COMPREHENSIVE AND 
INFORMATIVE AND WILL DIRECT YOU TO LOCAL 
INLAND REVENUE OFFICE. 

The Inland Revenue is changing radically. We are in the
process of delivering a wider range of services to our 
customers than ever before. The Revenue remains 
responsible for the administration of income tax, capital 
gains tax, corporation tax, petroleum revenue tax, 
inheritance tax and stamp duty, and on 1 April 1999 the 
Department merged with the Contributions Agency (CA). 

 

INSTITUTE OF BUILDING CONTROL
The Institute of Building Control 
92-104 East Street 
Epsom 
Surrey 
KT17 1EB 
Tel: +44 (0)1372 745577
Fax: +44 (0)1372 748282 
Email: admin@building-control.org          
Website: http://www.building-control.org

The Institution was established to advance public 
education in the science and law of building control 
and in 1976 was granted charitable status.Until 1985, 
the Institute exclusively served the needs of building 
control officers engaged by local authorities and 
statutory bodies. However, in that year, legislative 
changes introduced by central government enabled the 
supervision of the Building Regulations to be undertaken 
by the private sector. The Institution, conscious of its 
new role in serving both the public and private sectors, 
changed its name, in 1986 to the Institute of 
Building Control.
       
INSTITUTE OF CHARTERED ACCOUNTANTS
The Institute of Chartered Accountants in England 
& Wales
Chartered Accountants' Hall
PO Box 433
London 
EC2P 2BJ 
Tel: 020 7920 8100
Fax: 020 7920 8547
Website: http://www.icaew.co.uk
ABG Professional Information
40 Bernard Street
London
WC1N 1LD
Tel: 020 7833 3291
Fax: 020 7833 2085
European Union Office
The Institute of Chartered Accountants in England 
& Wales
227 rue de la Loi
B-1040
Brussels
Belgium
Tel + 322 230 3272
Fax + 322 230 2851
Email: icaew.euoffice@village.uunet.eu

The Institute of Chartered Accountants in England 
& Wales is the largest professional accountancy 
body in Europe, with over 118,000 members. Some 
3,000 new members qualify each year. The 
Institute's qualification, which allows members to 
call themselves Chartered Accountants and to use 
the designatory letters ACA or FCA, is recognised 
around the world as a prestigious business 
qualification. The Institute operates under a Royal 
Charter, working in the public interest, and its primary 
objectives are: to educate and train Chartered 
Accountants to maintain high standards for professional 
conduct among members to provide services to its 
members and students to advance the theory and 
practice of accountancy.
INSTITUTE OF CHARTERED ACCOUNTANTS
IN IRELAND
Dublin Office
Ulster Society of Chartered Accountants
The Secretary
CA House
87-89 Pembroke Road
Dublin 4
Tel: +353 1 668 0400
Fax: +353 1 668 5685
Email: General Enquiries:ca@icai.ie.
Website: http://www.icai.ie
Belfast office 
11 Donegall Square South 
Belfast BT1 5JE 
Tel: (02890) 321600
Fax: (02890) 230071

Incorporated by Royal Charter on 14 May 1888, the 
Institute of Chartered Accountants in Ireland is the 
oldest and largest body of accountants in Ireland. It 
aims to serve the public and promote chartered 
accountancy through achieving and maintaining the 
highest standards in the professional and technical 
competence of its members, in their education and 
training, and in their professional conduct.  
INSTITUTE OF CHARTERED ACCOUNTANTS OF
SCOTLAND
Head Office
CA House 
21 Haymarket Yards 
Edinburgh 
EH12 5BH 
Tel: 0131 347 0100
Fax: 0131 347 0105
Email: enquiries@icas.org.uk
Website: http://www.icas.org.uk

THERE IS A COMPREHENSIVE LIST OF CONTACT 
ADDRESSES ON THE WEBSITE.

The Institute of Chartered Accountants of Scotland 
(ICAS) received its Royal Charter in 1854 and is 
the oldest professional body of accountants in the world. 
It was the first to adopt the designation 
"Chartered Accountant" and the designatory letters 
"CA" are still an exclusive privilege in the UK for 
members of the Scottish Institute.The Institute's 
Mission is to uphold the integrity and standing of the 
profession of chartered accountancy in the interests 
of society and the membership, through excellence 
in education and the development of accountancy and
through service to members and the enforcement of 
professional standards.  
INSTITUTE OF PLUMBING
The Institute of Plumbing
64 Station Lane
Hornchurch
Essex RM12 6NB
Tel: 01708 472791
Fax: 01708 448987
Email: info@plumbers.org.uk
Website: http://www.plumbers.org.uk

They can give details of member plumbers in your 
area and there is a search facility for this which uses 
your postcode on their website. If you have a 
complaint against one of their members a committee
can investigate.        
INSTITUTION OF CIVIL ENGINEERS
The Institution of Civil Engineers
One Great George Street
Westminster
London
SW1P 3AA
United Kingdom
Tel: +44 (0)20 7222 7722
Fax: +44 (0)20 7222 7500
Email: matthew.smith@ice.org.uk 
Website: http://www.ice.org.uk

The ICE is a UK-based international organisation with 
over 75,000 members ranging from professional civil 
engineers to students, a fifth of whom live outside the 
UK in some 140 countries. It is an educational and 
qualifying body and has charitable status under UK law.
Founded by a group of young British engineers in 1818, 
the ICE has become recognised worldwide for its 
excellence as a centre of learning, as a qualifying body 
and as a public voice for the profession. The declared 
aims of the Institution, as stated in its Royal Charter 
of 1828, are: "Promoting the acquisition of that species 
of knowledge which constitutes the profession of a 
Civil Engineer, being the art of directing the great 
sources of power in Nature for the use and convenience 
of man."

 

INSTITUTION OF ELECTRICAL ENGINEERS
IEE
Savoy Place 
London WC2R 0BL 
UK. 
Tel: +44 (0)20 7240 1871, 
Fax: +44 (0)20 7240 7735.
Email : postmaster@iee.org.uk.
Website: http://www.iee.org.uk

THERE IS A COMPREHENSIVE LIST OF REGIONAL 
CENTRES THROUGHOUT THE UK ON THE WEBSITE.
INSTITUTION OF OCCUPATIONAL SAFETY
AND HEALTH
IOSH
The Grange
Highfield Drive
Wigston
Leicestershire
LE18 1NN
UK
Tel: +44 (0) 116 257 3100
Fax: +44 (0) 116 257 3101
Website: http://www.iosh.co.uk

THERE IS A COMPREHENSIVE LIST OF REGIONAL
CENTRES THROUGHOUT THE UK

"A world of work which is safe, healthy and 
environmentally sustainable".

IOSH has traditionally been a professional body for 
"generalists" but, in recent years, specialists have 
joined the Institution thereby increasing the range of 
expertise across the membership. The complementary 
activities of a professional body, "learned society" and 
responsibility for individual levels of skill and 
competence, can therefore be extended to occupational
health and workplace environmental management - 
probably in partnership with others - thereby widening 
the Institution's technical base. 
JUST ASK
Web Administrator 
Community Legal Services Division 
Lord Chancellor's Department 
54-60 Victoria Street 
London SW1E 6QW 
Tel: 0207 210 2608 
Fax: 0207 210 2607 
Email: webadmin@justask.org.uk          
Website: http://www.justask.org.uk

As part of its drive to increase justice for ordinary 
people, the Government has set up a Community 
Legal Service (CLS). The idea was for people to find 
help easily and feel confident in the quality of service 
they get from legal service providers. The CLS aims 
to ensure that people can get information and help 
about their legal rights and understand how to enforce 
them in the right place and at the right time.        
LAW CENTRE FEDERATION
Tel: 0207 387 8570 

They will be able to tell you how to contact your local 
law centre which can give free advice on certain areas 
of the law - mainly, employment law, welfare, housing 
and immigration. 

 

LAW COMMISSION
The Commission's offices 
Conquest House
37-38 John Street
Theobalds Road
LONDON WC1N 2BQ
Tel: 020 7453 1220
Fax: 020 7453 1297
Email: secretary.lawcomm@gtnet.gov.uk
Website: http://www.lawcom.gov.uk

The Law Commission is the independent body set up 
by Parliament in 1965 (along with a similar Commission 
for Scotland) to keep the law of England and Wales 
under review and to recommend reform when it is needed. 
Our law is a combination of the common law - decisions 
of judges of the higher courts - and of statute law enacted 
or authorised by Parliament; sometimes those decisions 
and statutes may go back many centuries.        
LAW RIGHTS
LawRights Limited 
73 High Street 
Abbots Langley 
Hertfordshire
WD5 0AD 
UK 
Tel: 01923 352 789
Email: www.contact@lawrights.co.uk
Website: http://www.lawrights.co.uk

The LawRights Document Centre is the first online 
service in the UK for generating personalised legal 
documents. Please note that all of our documents 
are drafted by fully qualified and practising lawyers.

 

LAW SOCIETY
The Law Society's Hall
113 Chancery Lane, 
London WC2A 1PL
Tel: 020 7242 1222 
Fax: 020 7831 0344
DX: 56 Lond/Chancery Ln
Website: http://www.lawsoc.org.uk

There is a comprehensive list of regional addresses 
on the website. The Law Society is the representative 
and regulatory body for solicitors of England and 
Wales. In order to practice, all solicitors must have a 
Practising Certificate which is issued by the Law 
Society on an annual basis. There are over 80,000 
solicitors on the Roll.        
LAW SOCIETY OF ENGLAND & WALES
The Law Society's Hall
113 Chancery Lane, 
London WC2A 1PL
Tel: 020 7242 1222 
Fax: 020 7831 0344
DX: 56 Lond/Chancery Ln
Website: http://www.lawsoc.org.uk
Website: http://www.uniquevenue.lawsociety.org.uk
General Enquiries
Telephone: 0870 606 2500
Email: info.services@lawsociety.org.uk
Website:www.lawsociety.co.uk

A COMPREHENSIVE LIST OF REGIONAL OFFICES
CAN BE FOUND ON THE WEBSITE.

The Law Society is the representative and regulatory 
body for solicitors of England and Wales. In order to 
practice, all solicitors must have a Practising 
Certificate which is issued by the Law Society on an 
annual basis.        

 

LAW SOCIETY OF IRELAND
Blackhall Place 
Dublin 7 
Ireland
Tel: 353 1 672 4800 
Fax: 353 1 672 4801        
LAW SOCIETY OF SCOTLAND
Edinburgh Office
Document Exchange: 
DX ED1 
26 Drumsheugh Gardens 
Edinburgh EH3 7YR 
Tel: +44 (0) 131 226 7411 
Fax: (Gp 2 & 3 ) +44 (0) 131 225 2934 
Email: lawscot@lawscot.org.uk
Website: http://www.lawscot.org.uk
Client Relations Office Helpline
Tel: +44 (0) 131 476 8137 
Fax: +44 (0) 131 225 2934 
Email: cro@nildram.co.uk        

The Law of Scotland is the governing body for Scottish
solicitors. It was established by the Legal Aid & 
Solicitors (Scotland) Act in 1949. The main aims of the 
Society are set out in the Solicitors (Scotland) Act 1980. 
in essence, the Society promotes the interests of 
solicitors in Scotland and provides services to the public 
in this field. All practising solicitors in Scotland must be 
members of the Society and must hold a current 
Practising Certificate which is issued by the Society.

 

LEASEHOLD ADVISORY SERVICE
70-74 City Road 
London EC1Y 2BJ
Tel: 020 7490 9580 
Fax: 020 7253 2043
Website:http://www.lease-advice.org

This national Service offers free and impartial advice 
about residential leasehold property. Most of the staff 
are qualified lawyers and although they can't act for you 
they can give direct advice.        
LEGAL SERVICES COMMISSION
85 Gray's Inn Road,
London.
WC1X 8TX
Tel: 020 7759 0000
DX 328 LON/CH'RY LN WC2
Website: http://www.legalservices.gov.uk

To get civil legal aid, all applicants have to satisfy the 
Legal Aid Board that they have a reasonable case, 
with a reasonable chance of success, and they must 
demonstrate to the Legal Aid Assessment Office that 
their means are within the qualifying financial limits. 
The legal aid system is under review at present.        

 

LONDON HEALTH NET
5 Ridgeway Close 
Chesham 
Buckinghamshire 
HP5 2EP
Tel: 01494 794394
Email : info@londonhealth.co.uk
Website: http://www.londonhealth.co.uk

We offer to the general public, completely free of 
charge, a growing, fully searchable database 
containing details of health-related practitioners, 
professionals, organisations, hospitals, institutions, 
colleges, commercial businesses, information 
sources, etc, in the Greater London area. In addition 
to this, information can be found on health-related 
events, news, developments, support and campaign 
groups and an electronic newsletter which will be 
published on a regular basis providing information 
on current matters as well as those of particular 
interest.        
MOTOR ACCIDENT SOLICITORS SOCIETY
MASS 
54 Baldwin Street
Bristol
BS1 1QW
Tel: 0117 929 2560 
Fax: 0117 904 7220 
Email: office@mass.org.uk
Website: http://www.mass.org.uk

The Motor Accident Solicitors Society was formed in 
1991 in order to promote the efficient and expert 
provision of legal advice for those involved in road traffic 
accidents and to represent the interests of road 
accident victims. MASS now boasts a nationwide 
membership of solicitors firms all with substantial 
experience and expertise in the handling of motor 
accident claims. The Society has evolved into a 
proactive lobbying group considering all issues affecting 
the claims process and a victim’s access to specialist 
support and advice. 

 

NATIONAL ASSOCIATION AIR AMBULANCE SERVICES
NAAAS 
PO. Box 
Basingstoke
Hampshire 
RG21 4XP
Tel: 01256 493646 
Fax: 01256 492780
Freephone: 0800 389 9899 Donations 
Website: http://www.naaas.co.uk

NAAAS, a registered charity, was established in 1997. 
The Association comprises representatives from the 
regional Trusts together with specialist advice from 
Accident and Emergency personnel and the Civil 
Aviation Authority.The primary missions of NAAAS 
are: To represent the Regional Air Ambulance 
Services as a co-ordinated body for the first time; To 
support the Trusts' local fundraising by attracting 
additional funds at a national level on their behalf, and 
To act as a focal point and encourage the use of best 
practice.       

 

 

NATIONAL ASSOCIATION OF ESTATE AGENTS
NAEA
Arbon House
21 Jury Street
WarwickCV34 4EH
Tel: 01926 496800
Fax: 01926 400953
Email: webmaster@naea.co.uk
Website: http://www.naea.co.uk

Over nearly 40 years the National Association of 
Estate Agents has become the country’s leading 
professional body for residential estate agency.
Government, estate agents, the media and 
consumers all regularly consult the NAEA on a 
wide range of property and related matters. It 
represents estate agents and property professionals 
throughout the UK and has actively campaigned on 
behalf of the property industry and house buyers and 
sellers.  

 

NATIONAL CARPET CLEANERS ASSOCIATION
Tel: 0116 271 9550
This trade association insists that all members have 
public liability insurance, have passed a two day 
training course and must follow their Code of Practice. 
If there is a dispute which is unresolved, the 
Association offers an arbitration service. 
        
        
NATIONAL FEDERATION OF BUILDERS
National Federation of Builders 
56-64 Leonard Street 
London EC2A 4JX
Tel: (020) 7608 5150 
Fax: (020) 7608 5151 
Email :national@builders.org.uk        
Website: http://www.builders.org.uk

THERE IS A COMPREHENSIVE LIST OF 
REGIONAL CENTRES THROUGHOUT THE UK ON
THE WEBSITE.

The National Federation of Builders is the longest 
established and most successful trade organisation 
for the construction industry in this country, dating back 
to 1896. This unique history with its many achievements 
makes us the leading organisation for medium sized 
contractors and smaller builders. Our success is based 
on a tradition of innovation coupled with a sound 
understanding of what our members need.        

 

NATIONAL HOUSE-BUILDING COUNCIL
NHBC 
Buildmark House 
Chiltern Avenue 
Amersham 
Bucks HP6 5AP 
Tel: 01494 434477 
Fax: 01494 728521 
Website: http://www.nhbc.co.uk

A COMPREHENSIVE LIST OF REGIONAL OFFICES 
CAN BE FOUND ON THE WEBSITE.

The NHBC is the independent regulatory and standard 
setting body for the UK's house-building industry. Its 
primary role is to register house-builders, set standards 
of construction, inspect homes and provide a structural
warranty on new homes called the Buildmark. Only 
builders and developers who can demonstrate financial 
security and technical competence can be registered 
with the NHBC. They are required to abide by NHBC 
rules and build homes in accordance with their standards 
of construction. Under the warranty, the NHBC can assist 
in arranging remedial work required to put things right if 
the builder fails to do so.        
NATIONAL INSPECTION COUNCIL FOR ELECTRICAL
INSTALLATION CONTRACTING
NICEIC 
Vintage House
37 Albert Embankment
LondonSE1 7UJ
England
Tel: +44 020 7564 2323
Fax: +44 020 7564 2370
Email: enquiries@niceic.org.uk
Website: http://www.niceic.org.uk

The National Inspection Council for Electrical 
Installation Contracting was set up in 1956 to 
protect consumers against the hazards of unsafe 
and unsound electrical installations. The NICEIC 
is a non-profit making body and a registered charity.
It is not a trade association. On 19th April 2000, the 
NICEIC received UKAS Accreditation to EN 45011 
for its Approved Contractor certification scheme. 

 

NATIONAL INSTITUTE FOR CLINICAL EXCELLENCE
NICE
11, Strand 
London WC2N 5HR
Tel: 020 7766 9191
Fax: 020 7766 9123
Email: nice@nice.nhs.uk
Website: http://www.nice.org.uk

NICE - The National Institute for Clinical Excellence - 
was set up as a Special Health Authority for England 
and Wales on 1 April 1999. It is part of the National 
Health Service (NHS), and its role is to provide patients, 
health professionals and the public with authoritative, 
robust and reliable guidance on current "best practice".
The guidance will cover both individual health 
technologies (including medicines, medical devices, 
diagnostic techniques, and procedures) and the clinical 
management of specific conditions. NICE offers the NHS 
and its patients a new service, which we intend shall 
earn, and retain, the confidence and respect of the 
community as a whole. 
NATURAL ANIMAL HEALTH
Fax: 0870 2846575
Email: comments@natural-animal-health .co.uk
Website: http://www.natural-animal-health.co.uk

UK site explaining many of the complementary 
veterinary therapies available to the horse, dog 
& other animals, including:Descriptions of each 
therapy, how they work and what benefits they can 
bring to animals. The Laws which govern the 
treatment of animals - who can, and who can't, treat 
animals. We also have directories of complementary 
therapists, vets offering Complementary therapies 
& animal swimming pools.  

 

NEW SCOTLAND YARD
Broadway
London
SW1H OBG
Tel : 020 7230 1212 
Anti-terrorist hotline: 0800 789 321
Gen.Enq.Email: new.scotland.yard@gtnet.gov.uk
Website: http://www.met.police.uk

INFORMATIVE SITE WITH LOTS OF INFORMATION

The Metropolitan Police Service is possibly the most 
famous police force in the world. It is by far the largest 
of the three police forces that operate in Greater 
London. (The other two being the City of London Police 
and the British Transport Police) It was founded by 
Sir Robert Peel in 1829. The original establishment 
of 1,000 officers policed a seven-mile radius from 
Charing Cross and a population of less than 2 million. 
Today, the Metropolitan Police Service employs 
25,550 officers, 10,800 civil staff and 844 traffic wardens 
and, since the realignment of police boundaries in April 
2000, it covers an area of 620 square miles and a 
population of 7.2million.        
NHS WALES
Thanet House
10 Phoenix Way
Swansea Enterprise Park
Swansea
SA7 9EH
Tel: 01792 776252
NHS Direct: 0845 4647
Website: http://www.wales.nhs.uk

The National Health Service was established by 
Health Minister Aneurin Bevan in 1948. It represented 
an international landmark in the provision of healthcare. 
The principles on which it was founded remain true 
today: The NHS provides comprehensive care.  
Everyone in the UK has the right to use it. 
Care is provided on the basis of people’s clinical need – 
not on their ability to pay.   

 

NHS Confederation
26 Chapter Street 
London SW1P 4ND
Tel: 0121 471 4444 
Website: http://www.nhsconfed.net

THERE IS A COMPREHENSIVE LISTS OF CENTRES 
TROUGHOUT THE UK.

We are dedicated to improving health policy and 
practice by:
1) linking members in the development of policy 
and ideas 
2)creating a range of opportunities for members' views 
to be heard 
3)encouraging agenda setting debate for campaigning 
for change 
4)working in partnership with other organisations 
5)building awareness and understanding of issues
6) providing a single reference point for expert comment
7) supporting NHS leadership and management        
NHS DIRECT
Website: http://www.nhsdirect.nhs.uk
Tel: 0845 4647

The NHS information strategy Information for Health, 
published in September1998, announced the intention 
to improve access to health information for patients 
and the public. This included the development of an 
Internet gateway site to good quality information for the 
public, establishment of a patient floor to the National 
Electronic Library for Health and development of 
different ways of accessing NHS Direct services. 

 

NORTHERN IRELAND ASSEMBLY
Email: info.office@niassembly.gov.uk
Website: http://www.ni-assembly.gov.uk

The New Northern Ireland Assembly was established 
as part of the Belfast Agreement reached at the 
multi-party negotiations on Friday 10 April, now 
commonly referred to as the `The Good Friday 
Agreement'. Under the Agreement , the Assembly 
has full legislative and executive authority in respect 
of those matters previously within the remit of 6 
Northern Ireland government departments.        
NORTHERN IRELAND EXECUTIVE
The Northern Ireland Executive
Office of the First Minister
Castle Buildings
Stormont Estate
Belfast BT4 3SR
Tel: 028 9052 8400
Website: http://www.nics.gov.uk

Devolution means immediate changes to government 
in Northern Ireland. The new arrangements and the 
responsibilities of each new government department 
can be seen on the website. Although the structure 
has changed and some functions have moved from 
the control of one department to another, there will be 
no immediate change in the way services are delivered. 
The great majority of offices dealing directly with the 
public will continue at the same address and the same 
telephone number, even if they become part of a new 
department.     

 

NORTHERN IRELAND OFFICE
NIO
Castle Buildings
Stormont Estate
BelfastBT4 3SR
Tel : 028 90520700 
and at:
11 Millbank 
London SW1 4PN
Tel: 020 7210 3000

The Northern Ireland Office is the office of the Secretary 
of State for Northern Ireland..Following devolution of 
power to the New Northern Ireland Administration on 
December 2 1999, the Secretary of State retains 
responsibility for constitutional and security issues as 
they relate to Northern Ireland, in particular law & order, 
policing and criminal justice policy. There are also a 
number of agencies within the Office, including 
Northern Ireland Prison Service, Compensation Agency 
and the Forensic Science Agency of Northern Ireland.      
OFFICE FOR THE SUPERVISION OF SOLICITORS
A self-regulating body for the profession who are 
independent in their decision making. If you have a 
complaint about a solicitor they should be able to help. 

Enquiries: 01926 820082/3
Helpline: 01926 822007/8/  

 

OFFICIAL SOLICITOR TO THE SUPREME COURT
Official Solicitor to the Supreme Court          
81 Chancery Lane 
London WC2A 1DD 
Tel: 020 7911 7127 
Fax: 020 7911 7105 
DX 0012 London/Chancery Lane - 
Email: offsol@offsol.fsnet.co.uk
Website: http://www.offsol.demon.co.uk

The Official Solicitor provides representation for minors 
or adults under legal disability, and sometimes others, 
in county court or High Court proceedings in England 
and Wales, and in the Court of Protection. This site has 
technical and practical information for the legal 
profession, and for members of the general public.        
OPTOMETRY TODAY
Victoria House
Fleet Road
Fleet 
Hampshire
GU13 8DA
England
Tel: +44 (0) 1252 812176
Fax: +44 (0) 1252 816176
Email: info@optometry.co.uk
Website: http://www.optometry.co.uk      

 

PARLIAMENTARY & HEALTH SERVICE
OMBUDSMAN

The Parliamentary Ombudsman
Office of the Parliamentary Commissioner 
for Administration
Millbank Tower
Millbank
London
SW1P 4QP
Helpline: 020 7217 4163
Fax: 020 7217 4160
Email:enqu@ombudsman.org.uk
Website: http://www.ombudsman.org.uk

THE OMBUDSMAN WEBSITE IS COMPREHENSIVE
 AND VERY INFORMATIVE. IT IS ADVISABLE THAT 
BEFORE ANY ACTION IS TAKEN THAT YOU 
SHOULD LOOK AT IT.

The Parliamentary Ombudsman (also called the 
Parliamentary Commissioner for Administration) 
deals with complaints from members of the public 
that they have suffered injustice because of 
maladministration by government departments or 
certain other public bodies. He also deals with 
complaints about problems in obtaining access to 
official information. His powers and responsibilities 
are set out in the Parliamentary Commissioner 
Act 1967. In 1994 they were extended to include 
complaints arising from the Code of Practice on 
Access to Government Information.  

 

PATHOLOGICAL SOCIETY OF GREAT BRITAIN
AND IRELAND
2 Carlton House Terrace
London
SWlY 5AF 
UK
Tel: 020 7976 1260 
Fax: 020 9767 1267. 
Email: administrator@pathsoc.org.uk
Website: http://www.pathsoc.org.uk

The Pathological Society has been in existence for 
almost a century with the objects of advancing 
pathology and allied sciences. Membership is in no 
way geographically restricted and includes individuals
from all five continents. Over the years the Society has 
endeavoured to reflect the interests of its members and 
these interests have consistently been towards the 
advancement of pathology. - From morbid anatomy to 
molecular biology, from histochemistry to in situ 
hybridisation, from bacteriology to medical microbiology.
POLICE COMPLAINTS AUTHORITY
10 Great George Street 
London SW1P 3AE
Tel: 020 7273 6450 General enquiries
Email: info@pca.gov.uk General enquiries
Website: http://www.pca.gov.uk

The PCA is an independent body set up by the 
Government to oversee public complaints against 
police officers in the 43 police services in England 
and Wales, plus the British Transport, Ministry 
of Defence, Port of Liverpool, Port of Tilbury, Royal 
Parks and UKAEA police.The PCA can investigate 
complaints made by members of the public or referred 
directly by police services.        

 

POLICE RESOURCE UK
Website: http://www.policestop.org.uk

THIS IS AN EXTREMELY COMPREHENSIVE AND 
INFORMATIVE SITE WHICH PROVIDES LINKS TO 
MOST OF THE MAIN UK POLICE WEBSITES, 
POLICE FORCES, OTHER EMERGENCY 
SERVICES AND MUCH MORE.        
PROSPECTS
CSU
Prospects House
Booth Street East
Machester
M13 9EP
Tel: +44 (0) 161 277 5200
Fax: +44 (0) 161 277 5210
Email: webmaster@csu.ac.uk
Website: http://www.prospects.csu.ac.uk
A website for careers for graduates.        

 

RESUSCITATION COUNCIL (UK)
5th Floor
Tavistock House North
Tavistock Square
London
WC1H 9HR
UK
Tel: 020 7388 4678
Fax: 020 7383 0773
Email: enquiries@resus.org.uk
Website: http://www.resus.org.uk

The Resuscitation Council (UK) was formed in August 
1981 by a group of medical practitioners from a variety 
of specialities who shared an interest in, and concern 
for, the subject of resuscitation.The objective of the 
Council is to facilitate education of both lay and 
healthcare professional members of the population in 
the most effective methods of resuscitation appropriate 
to their needs. 
       
ROYAL COLLEGE OF GENERAL PRACTITIONERS
RCGP
14 Princes Gate
Hyde Park
London
SW7 1PU
Tel :+44 (0) 20 7581 3232
Fax :+44 (0) 20 7225 3047 
Email: info@rcgp.org.uk
Website: http://www.rcgp.org.uk

The Royal College of General Practitioners (RCGP) 
is the academic organisation in the UK for general 
practitioners. Its aim is to encourage and maintain the 
highest standards of general medical practice and act 
as the ‘voice’ of general practitioners on education, 
training and standards issues. 

 

ROYAL COLLEGE OF SURGEONS OF EDINBURGH
Nicolson Street 
Edinburgh 
EH8 9DW 
UK 
Tel: (+44) 131 527 1600 
Fax : (+44) 131 557 6406
Email: information@rcsed.ac.uk.
Website: http://www.rcsed.ac.uk

Since its foundation in 1505, the Royal College of 
Surgeons of Edinburgh has continuously promoted, 
through education, training and examination, the 
raising of standards in surgical practice.        
ROYAL COLLEGE OF VETERINARY SURGEONS
Belgravia House 
62-64 Horseferry Road
London 
SW1P 2AF 
Tel: (020) 7222 2001 
Fax: (020) 7222 2004 
Email: admin@rcvs.org.uk 
Website: http://www.rcvs.org.uk
The RCVS was established in 1844 by Royal Charter 
to be the governing body of the veterinary profession. 
Its statutory duties are currently laid out in the 
Veterinary Surgeons Act 1966. The RCVS safeguards 
the interests of the public and animals by ensuring that 
only those registered with the College can carry out 
acts of veterinary surgery. 
It has three main statutory functions: To deal with 
issues of veterinary professional conduct 
To monitor standards of veterinary education 
To maintain a Register of Veterinary Surgeons who 
are eligible to practise in the UK.   
ROYAL INCORPORATION OF ARCHITECTS
IN SCOTLAND
RIAS Secretary
15 Rutland Square
Edinburgh EH1 2BE
Tel: +44 131 229 7545
Fax: +44 131 228 2188
Email: stombs@rias.org.uk
Website: http://www.rias.org.uk

The Royal Incorporation addresses itself, firstly, to the 
public in its promotion of the development of Scottish 
architecture, secondly, to the clients of architects 
offering them safeguards and dealing with members;
and thirdly, to its own members in the regulation of the 
profession and the provision of services. The RIAS was 
founded in 1916 as the professional body for all 
chartered architects in Scotland. It is considered to be 
the foremost professional institute in the country dealing 
with architecture and the built environment.        
ROYAL INSTITUTE OF BRITISH ARCHITECTS
RIBA Headquarters is at:
66 Portland Place
London
W1N 4AD
Tel: 0207 580 5533 
Fax: +44 207 255 1541
Member information line 0906 302 0444 
Non-member information line 0906 302 0400
Email: bal@inst.riba.org
Website NOW: http://architecture.com
Website: http://www.riba.org      

 

ROYAL INSTITUTE OF CHARTERED SURVEYORS
RICS
The Royal Institution of Chartered Surveyors 
12 Great George Street 
Parliament Square 
London 
SW1P 3AD 
Tel: +44 (0)171 222 7000 
Email: info@rics.org.uk 
Website: http://www.rics.org.uk
A comprehensive list of regional addresses can be 
found on the website.The Royal Institution of 
Chartered Surveyors (RICS) is the global professional
body that represents, regulates and promotes 
chartered surveyors and technical surveyors. Under 
the terms of its Charter the RICS is required at all times 
to act in the public interest. An independent, 
not-for-profit organisation, the Institution is committed 
to upholding standards of competence and integrity 
among its members and providing impartial, 
authoritative advice on public affairs.        
ROYAL SOCIETY FOR THE PREVENTION OF
CRUELTY TO ANIMALS
RSPCA 
Causeway
Horsham 
West Sussex 
RH12 1HG
Tel: 0870 444 3127
24Hour Hotline: 0870 5555 999. 
Email: From site
Website: http://www.rspca.org.uk

THERE IS A COMPREHENSIVE LIST OF RSPCA 
CENTRES THROUGHOUT THE UK WHICH YOU 
CAN FIND ON THE WEBSITE.

We ask that specific requests for leaflets are made in 
writing, accompanied by two first class stamps to 
cover postage. 

 

ROYAL TOWN PLANNING INSTITUTE
RTPI
The Royal Town Planning Institute
26 Portland Place
London W1N 4BE
Tel: 020 7636 9107
Fax: 020 7323 1582
Email: online@rtpi.org.uk
Website: http://www.rtpi.org.uk

Planning is concerned with the shaping and 
management of our environment. Planning is a key 
factor in the practice of sustainable development 
because it deals with the physical relationships 
between our economic, social and environmental 
objectives. Since it was founded in 1914, the Royal 
Town Planning Institute has been working to maintain 
and improve standards of town planning.        
SCOTTISH COURT SERVICE
Hayweight House 
23 Lauriston Street 
Edinburgh 
EH3 9DQ 
Tel: 0131 229 9200 
Fax: 0131 221 6890
Email: enquiries@scotcourts.gov.uk
Website: http://www.scotcourts.gov.uk

This site provides an access point to information relating 
to all civil and criminal courts within Scotland, including 
the Court of Session, the High Court of Justiciary, the 
Sheriff Courts and a number of other courts, 
commissions and tribunals as well the District Courts. 
The information includes location details, contact 
numbers, advice and details of recent significant 
judgments. The site is sponsored by the Scottish Court 
Service which is an Executive Agency of the First 
Minister. The site also provides information about the 
Courts Group which is part of the Scottish Executive 
Justice Department. For information about the various 
responsibilities for the above courts   please read the 
INTRODUCTION on the site.  

 

SOCIETY FOR COMPANION ANIMAL STUDIES
SCAS
10(b) Leny Road
Callander
FK17 8BA
Scotland
Tel/Fax: 01877 330996 
Website: http://www.scas.org.uk

SCAS is a UK-based membership organisation. 
Membership comprises both interested members 
of the public and professionals from a wide range of 
disciplines including doctors, psychiatrists, 
psychologists, health educators, social workers, 
occupational therapists, veterinary surgeons, 
zoologists, ethologists, animal trainers, breeders 
and journalists.        
SOCIETY OF PRACTICING VETERINARY SURGEONS
2, The Old Gunroom, 
Blagdon Estate,
Seaton Burn, 
Newcastle-upon-Tyne, 
NE13 6DB 
Tel: 01670 789054 
Fax: 01670 789359 
Email : JeanT@SPVS.org.uk 
Email site editor: siteeditor@spvs.org.uk
Website: http://www.spvs.org.uk

The Society of Practising Veterinary Surgeons was 
founded in 1933 with the aim of promoting the interests 
of veterinary surgeons in private practice. The Society 
is a division of the BVA and concentrates primarily on 
matters of practice management and finance providing 
a source of information for both partners and assistants. 
There are many problems facing today's practitioners, 
and the economic climate of the 1990's poses 
challenges to all businesses, veterinary practice
included.        

 

UNISON
1 Mabledon Place,
London WC1H 9AJ
Tel: 020 7388 2366 
Freephone: 0800 5 97 97 50 
Email: direct@unison.co.uk
Website: http://www.unison.org.uk

UNISON is the biggest Trade Union in Britain.
We recruit, represent and organise people who work in 
public services for private companies which provide 
services to the public or for voluntary organisations. 
We campaign for fair rights for all. We promote and 
defend public services. We are here to support 
members who experience difficulties or discrimination 
at work. We organise locally to campaign for 
improvements in the workplace.      
VETERINARY ASSOCIATION FOR ARBITRATION
AND JURISPRUDENCE
VAAJ
John Penfold
Hunters Spinney 
Stow-on-the Wold 
Glos 
GL54 1LD 
UK 
Tel: 01451-831567
Fax: 01451-831545
Email : info@vaaj.co.uk
Website: http://www.vaaj.co.uk

To promote an interest within the veterinary profession 
in the study of all aspects of Jurisprudence, Arbitration 
and Alternative Dispute Resolution. To promote and 
organise meetings of veterinary surgeons and others 
with the object of furthering such studies. To promote 
the writing and publication of papers relating to the 
above studies.        

 

VETERINARY MEDICINES DIRECTORATE
Ministry of Agriculture Fisheries and Food
Veterinary Medicines Directorate 
FREEPOST KT 4503
Woodham Lane 
New Haw 
Addlestone 
SURREY 
KT15 3BR
Tel:01932 338484
Fax: 01932 336618
Email: postmaster@vmd.maff.gsi.gov.uk
Website: http://www.open.gov.uk/vmd/vmdhome.htm

The VMD is an Executive Agency of the
Ministry of Agriculture, Fisheries and Food in the UK, 
responsible for: authorising and controlling the 
manufacture and availability of veterinary medicines; 
carrying out post-authorisation surveillance of 
suspected adverse reactions and for residues of 
veterinary products in meat and other animal products; 
and providing policy advice on these matters to the 
Agriculture and Health Ministers and implementing 
their decisions.