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The main regulatory bodies or ombudsmen have been highlighted in red.
ADVERTISING STANDARDS AUTHORITY
2 Torrington Place 
London 
WC1E 7HW 
Tel: 020 7580 5555 
Fax: 020 7631 3051 
Email from ASA site.
Website: http://www.asa.org.uk/

The Authority protects the public by ensuring that the rules
in the British Codes of Advertising and Sales Promotion are
followed by everyone who prepares and publishes 
advertisements.
ASSOCIATION OF BRITISH DRIVERS
PO Box 2228
Kenley
Surrey
CR8 5ZT 
Tel: 07000 781544 
Email: enquiries@abd.org.uk
Website: http://www.abd.org.uk/

The ABD is a voluntary and non-profit-making organisation,
founded, funded, and run by its members, and dedicated 
to defending your right to drive your car responsibly on the
public highway.
BRITISH INSTITUTE OF FUNERAL DIRECTORS
The Administration Managers
The British Institute of Funeral Directors
140 Leamington Road
Coventry
CV3 6JY
Tel: 024 7669 7160
Fax: 024 7669 7159
Email: enquiries@bifd.org.uk
Website: http://www.bifd.org.uk
BRITISH INSTITUTE OF RETAILING
57 Grosvenor Street 
London 
W1X 9DA
Tel: 020 7495 1177 
Fax: 020 7491 7679 
Email: information@bir.co.uk
Website: http://www.bir.co.uk/

Raise the profile of retailing as a destination career for 
younger people. Build bridgeheads between the retail 
industry and education at all levels. Improve standards of
management and business education across the industry.
Provide accreditation to recognise the competencies and 
achievements of individual managers within the industry.
BRITISH MEAT
Website: http://www.meatmatters.com/
BRITISH RETAIL CONSORTIUM
Email: feedback@brc.org.uk
Website: http://www.brc.org.uk
BRITISH SAFETY COUNCIL
Tel: +44 (0)20-8741 1231 
Fax: +44 (0)20-8741 4555 
Email: mail@britsafe.org 
Website:http://www.britishsafetycouncil.co.uk/
BRITISH STANDARDS INSTITUTION
BSI
Customer Services
389 Chiswick High Road
London
W4 4AL
Tel: +44 (0) 208 996 9001
Fax: +44 (0) 208 996 7001
Email:info@bsi.org.uk to make an enquiry
COMPANIES HOUSE
Mark Richards
Customer Services
Ground Floor
Companies House
Cardiff 
CF14 3UZ
Tel: +44 (0)29 2038 1372
Fax: +44 (0)29 2038 0233
Email: mrichards@companieshouse.gov.uk 
Website:http://www.companieshouse.gov.uk/

Details of how to complain on site and how to take it 
further if not satisfied.
CONSUMER AFFAIRS
Website: http://www.dti.gov.uk/cacp/ca/

Useful link for government information on many aspects 
of consumer affairs.

 

CONSUMERS' ASSOCIATION
2 Marylebone Road
London 
NW1 4DF
Tel: 020 7830 6000
Fax: 020 7830 6220
Website:  http://www.which.net
CONSUMERS INTERNATIONAL
24 Highbury Crescent
London 
N5 1RX
United Kingdom
Tel: +44 171 226 6663
Fax: +44 171 354 0607
Email: consint@consint.org
Website: http://www.consumersinternational.org/

Consumers International is an independent, non-profit 
organisation which supports and represents consumer 
groups and agencies all over the world. It has a membership
of more than 260 organisations in almost 120 countries. It 
strives to promote a fairer society through defending the 
rights of all consumers, including poor, marginalised and 
disadvantaged people, by supporting and strengthening the
consumer movement.
DRIVING INSTRUCTORS ASSOCIATION
Safety House 
Beddington Farm Road 
Croydon 
CR0 4XZ 
United Kingdom 
Tel: 0208 665 5151 
Fax: 0208 665 5565 
Email: instructors@driving.org 
Website: http://www.driving.org
EUROPEAN CONSUMERS' ORGANISATION
Avenue de Tervueren 36
bte 4
B
1040 Brussels
Belgium 
Tel: 322 743 1590 
Fax: 322 740 2802
Email: consumers@beuc.org 
Website: http://www.beuc.org/

Their mission is to defend the interests of European 
consumers (citizens as purchasers/users of goods/services)
in the EU policy process. The collective knowledge and 
experience of the BEUC team contribute on issues that have
direct economic or legal consequences for the consumer 
and on issues that impact our health and safety and the 
environment we share.They seek to maximise the consumer
benefits of the Single European Market; at the same time to
minimise potential damage to the consumer, focusing 
increasingly on matters of quality and on social and ethical
issues.
FOOD STANDARDS AGENCY
Email: helpline@foodstandards.gsi.gov.uk
Website: http://www.foodstandards.gov.uk/

Out of hours Emergency only 
Tel:  020 7270 8960

ENGLAND
Food Standards Helpline
Room 6/21
Hannibal House
PO Box 30080
London 
SE1 6YA

SCOTLAND
Food Standards Agency
St Magnus House
6th Floor
25 Guild Street
Aberdeen
AB11 6NJ

WALES
Food Standards Agency
1st Floor
Southgate House
Wood Street
Cardiff 
CF10 1EW

NORTHERN IRELAND
Food Standards Agency
10B and 10C Clarendon Quay
Clarendon Dock
Clarendon Road
Belfast 
BT1 3BW

Or you can fax us on:
Fax:  020 7238 6330 (London)
Fax:  01224 285168 (Aberdeen)
Fax:  029 2067 8918/8919 (Cardiff)
Fax:  028 9041 7726 (Belfast

If you have a complaint about a particular food business or
practice, you should contact your Local Authority 
Environmental Health Department who are responsible for 
enforcing food hygiene legislation.
FREIGHT TRANSPORT ASSOCIATION
Tel: 018 92 526171. 
Email: Consulting@fta.co.uk

 

FUNERAL OMBUDSMAN SCHEME
26-28 Bedford Row
London
WC1R 4HE
Tel: 020 7430 1112
Fax: 020 7430 1012
Email: fos@dircon.co.uk
Website: http://www.funeralombudsman.org.uk/

The Ombudsman investigates complaints impartially. Once
an award is made by the Ombudsman, it is binding on a 
member of the Scheme. It can include up to £5,000 for 
aggravation, distress, inconvenience and expenses, where
appropriate. Complaints are investigated free of charge. The
complainants' rights to take legal action are unaffected. If 
dissatisfied with a decision, they are still free to take legal 
proceedings. The service is restricted to complaints against
funeral directors who are members of the Scheme.
GENERAL CONSUMER COUNCIL FOR
NORTHERN IRELAND
Elizabeth House
116 Holywood Road
Belfast
BT4 1NY 
Tel/Text phone: +44 (0)28 9067 2488
Fax : +44 (0)28 9065 7701
Email: info@gccni.org.uk
Website: http://www.gccni.org.uk

It is a statutory body whose aims are to promote and 
safeguard the interests of all consumers in Northern Ireland.
The Council campaigns on behalf of consumers for the best
possible standards of service and protection; undertakes 
research and data collection; gives advice, information and 
issues publications. It deals with individual complaints about
passenger transport, coal and natural gas. Set up by 
Government, the Council is funded by the Department of 
Enterprise, Trade and Investment.
INSTITUTE OF ADVANCE MOTORISTS
The Institute of Advanced Motorists
IAM House
359 Chiswick High Road
LONDON 
W4 4HS
United Kingdom
Tel: +44 20 8994 4403
Fax: +44 20 8994 9249

The IAM was formed as a wholly independent, non 
profit-making organisation with the stated aims of improving
driving standards, promoting road safety and establishing 
an Advance Driving Test.
INSTITUTE OF FOOD RESEARCH
Institute of Food Research
Norwich Research Park
Colney
Norwich 
NR4 7UA
UK
Tel: +44 (0)1603 255328
Email from site 
Website: http://www.ifrn.bbsrc.ac.uk/
INSTITUTE OF GROCERY DISTRIBUTION
Letchworth heath
Watford
Herts.
WD2 8DQ
Tel: +44(0)1923 857 141
Fax: +44(0)1923 852 531
Email: marketing@igd.com
Website: http://www.igd.org.uk/

We aim to be the leading source of information, research 
and education for the food & grocery industry. We are 
unique in that we are the only organisation in the world that
has members from all parts of the food and grocery market
– retailers, caterers, wholesalers, manufacturers and 
farmers.
LOCAL AUTHORITIES COORDINATING BODY ON FOOD
AND TRADING STANDARDS LACOTS
10 Albert Embankment
London 
SE1 7SP
Tel: +44 (0)20 7840 7200
Fax: +44 (0)20 7735 9977
Email: Margaret.Humphreys@lacots.org.uk
Website: http://www.lacots.com

It is responsible to the local authority Associations in 
England, Wales, Scotland and Northern Ireland to assist
the 467 local authorities in the United Kingdom to improve
the quality of trading standards and food enforcement by 
promoting co-ordination consistency and good regulation.
LONDON BEREAVEMENT NETWORK
356 Holloway Road 
London 
N7 6PA 
Tel : +44 (0)20 7700 8134 
Fax : +44 (0)20 7700 8146 
Email : info@bereavement.org.uk
Website: www.bereavement.org.uk

This is a forum for bereavement services throughout the 
Greater London area. It exists to promote good working 
practices in bereavement care.It provides information and
support to members of the public and to other professionals
and offers support, training and guidance to its member 
services. It a registered charity with its major funder being 
the London Boroughs Grants Unit.

 

MEDICAL DEVICES AGENCY
Room 1204
Hannibal House
Elephant and Castle
London 
SE1 6TQ
Tel: 020 7972 8230
Fax : 020 7972 8108
Email: mail@medical-devices.gov.uk
Website: http://www.medical-devices.gov.uk

The primary task of the Medical Devices Agency (MDA) is 
to help safeguard public health by working with users, 
manufacturers and legislators to ensure that medical 
devices meet appropriate standards of safety, quality and 
performance and that they comply with relevant Directives
of the European Union.
MEDICINES CONTROL AGENCY
Market Towers 
1 Nine Elms Lane 
London 
SW8 5NQ 
Tel: 020 7273 0000
Fax:020 7273 0353
Email: info@mca.gov.uk
Website: http://www.open.gov.uk/mca

The Medicines Control Agency (MCA) World WideWeb 
pages at present give details of the Agency's structure and 
functions. Soon they will be expanded to give information 
about all aspects of the medicines regulation process in the 
UK - together with news about initiatives in Europe and 
beyond."
 
MINISTRY OF AGRICULTURE FISHERIES AND FOOD
MAFF
Nobel House
17 Smith Square
London 
SW1P 3JR 
Tel: 020 7238 3000 (switchboard)
Fax: 020 7238 6591
Website: http://www.maff.gov.uk/
MOTOR SPORTS ASSOCIATION Ltd.
Motor Sports House
Riverside Park
Colnbrook
Slough
Berkshire 
SL3 0HG 
Tel: +44 (0) 1753 681736
Fax: +44 (0) 1753 682938
Website: http://www.msauk.org/

MSA is recognised as the governing body of motor sport in
Great Britain by the world governing body, the Fédération 
Internationalede l’Automobile (FIA). As the governing body,
the MSA is responsible for the administration and control of
the motor sport rules. These rules are actually made and 
amended by the Motor Sports Council, which is the 
‘parliament’ of motor sport; while MSA staff act as the ‘civil
service’.
MOTOR VEHICLE REPAIRERS ASSOCIATION
Glenfield Business park
Philips Road
Blackburn
Lancashire
BB1 5QH
Tel: 01254 679976
Fax: 01254 263565
Email: info@mvra.com
Website: http://www.mvra.com/

The goal of the Motor Vehicle Repairers Association(MVRA)
is to represent and support the leading vehicle repair centres
in the UK. The MVRA is an essential partner for all sides of 
the industry, providing the expertise essential to the 
successful management of the modern repair business for 
all its members. All MVRA members go through a careful 
screening process before joining and are able to provide a 
quality service to any customer.
MOTORSPORT INDUSTRY ASSOCIATION
The MIA
Federation House
Stoneleigh Park
Warwickshire 
CV8 2RF
Tel: +44 (0)24 7669 2600 
Fax: +44 (0)24 7669 2601
Email: alistair.crompton@the-mia.com
Website: http://www.the-mia.com

The MIA, exists purely to assist our members from the 
motorsport and performance engineering industry to expand
profitably and to provide certain services to members more 
effectively than if they acted independently.We raise and 
maintain the profile of the industry that lies behind the sport,
and when necessary, represent the sector as a whole.

 

NATIONAL ASSOCIATION OF FUNERAL DIRECTORS
618 Warwick Road
Solihull
West Midlands
B91 1AA
Tel: +44 (0) 121 711 1343
Fax: +44 (0) 121 711 1351
Email: info@nafd.org
Website: ukwww.nafd.org.uk

The NAFD is recognised by Her Majesty’s Government and
all external agencies as the Trade Association which 
represents and sets the standards for Funeral Directors
throughout the United Kingdom. Our standards are high. In 
order to maintain these standards, our compliance 
monitoring team conduct regular inspections of member's
premises and all new members' premises are examined 
prior to acceptance into membership.The NAFD logo is the
‘kite mark’ of our profession, which ensures the highest 
quality of service for the bereaved.
NATIONAL ASSOCIATION OF MEMORIAL MASONS 
27a Albert Street
Rugby
Warwickshire
England CV21 2SG 
Email: enquiries@namm.org.uk
Website: http://www.namm.org.uk/

To further the memorial masonry industry and safeguard the
interests of the bereaved through the promotion of high 
standards, wide choice and increased understanding in all
matters relating to natural stone memorials.

 

NATIONAL CONSUMER COUNCIL
20 Grosvenor Gardens
London 
SW1W 0DH
United Kingdom
Tel: 020 7730 3469
Fax: 020 7730 0191
Email: info@ncc.org.uk
Website: http://www.ncc.org.uk

The Council was set up by the UK government in 1975. A 
large part of the Council's funding is grant-in-aid from the 
Department of Trade and Industry. Our official remit from 
government is to promote action for furthering and 
safeguarding the interests of consumers.
NATIONAL INSTITUTE OF AGRICULTURAL BOTANY
Huntingdon Road
Cambridge 
CB3 0LE
Tel: +44 (0) 1223 276381 
Fax:+44 (0) 1223 277602 
Email: info@niab.com
Website: http://www.niab.com/

NIAB is an independent body specialising in agriculture, 
horticulture and food. NIAB supplies consultancy, training,
information, contract research and technical services to 
governments, supra-governmental agencies, agribusiness 
and farmers. From the outset, plant breeding was not part 
of the remit so that NIAB could act as an impartial authority
in assessing all aspects of plant varieties and seeds.
NATIONAL MARKET TRADERS' FEDERATION
Hampton House
Hawshaw Lane 
Hoyland
Barnsley 
S74 0HA
Tel: +44 (0) 1226 749021
Fax: +44 (0) 1226 740329
Email: enquiries@nmtf.co.uk
Website: http://www.nmtf.co.uk

The NMTF is works hard on behalf of its members. It 
consults with parliamentary advisors in both the House of 
Commons and House of Lords, and holds regular talks with
other organisations involved in the industry.
NATIONAL SOCIETY OF ALLIED AND INDEPENDENT
FUNERAL DIRECTORS
3 Bullfields
Sawbridgeworth
Herts
CM21 9DB
Tel: 01279 726777
Fax: 01279 726300
Email: info@saif.org.uk
Website: http://www.saif.org.uk
NATURAL DEATH CENTRE
20 Heber Road
London 
NW2 6AA
UK
Email: rhino@dial.pipex.com
Website: www.naturaldeath.org.uk

The Natural Death Centre is a non-profit charitable project. 
It aims to support those dying at home and their carers and
to help them arrange funerals. It has as a more general aim 
that of helping improve 'the quality of dying.
OFFICE OF FAIR TRADING
Fleetbank House
2-6 Salisbury Square
LONDON 
EC4Y 8JX
Tel: +44 (0)20 7211 8000 (switchboard)
         0345 22 44 99 (general enquiries)
         0870 60 60 321 (publication orders)
Fax: +44 (0)20 7211 8800
Email: enquiries@oft.gov.uk
Website: www.oft.gov.uk
OFFICE OF SCIENCE & TECHNOLOGY
Website: http://www.dti.gov.uk/ost/

Their role is to maintain and develop excellence in the UK 
science, engineering and technology, and to maximise 
their contribution to sustainable wealth creation and the
quality of life in the UK. Full list of contacts on site.

 

RETAIL MOTOR INDUSTRY FEDERATION
Website: http://www.rmif.co.uk

Helps companies working within the retail motor industry.
Our membership covers virtually every area of the industry;
from new and used car dealerships to independent petrol 
retailers, we aim to further our members’ interests and act 
as an organisation where membership assures quality of 
service to the consumer.
ROYAL AGRICULTURAL SOCIETY OF ENGLAND
National Agricultural Centre
Stoneleigh Park
Warwickshire
CV8 2LZ
UK
Tel :+44 (0)2476 696969
Fax :+44 (0)2476 696900
Email from site
Website: http://www.rase.org.uk

The RASE is an independent charity devoted to the 
advancement of British agriculture through good science 
and the caring stewardship of land, animals and people.
SOCIETY OF MOTOR MANUFACTURERS AND
TRADERS Ltd
Forbes House
Halkin Street
London 
SW1X 7DS
Tel: +44 (0)20 7235 7000
Fax: +44 (0)20 7235 7112
Textphone: +44(0)20 7235 8378
Email: smmt@smmt.co.uk
Website: http://www.smmt.co.uk

To encourage and promote in the UK and abroad the 
interests of the motor industry.
SOIL ASSOCIATION
The Soil Association
Bristol House
40 - 56 Victoria Street
Bristol
BS1 6BY
UK
Tel: +44 (0)117 929 0661
Fax: +44 (0)117 925 2504
Email: info@soilassociation.org
Website: http://www.soilassociation.org/

 

WELSH CONSUMER COUNCIL
5thFloor Longcross Court
47 Newport Road
Cardiff 
CF24 OWL
Tel:029 20 255454
Fax:029 20 255464
Email: teleri@wales.consumer.org.uk
Website: http://www.consumereducation.wales.org/